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Privacy Policy

Last updated: March 2026

1. Information We Collect

When you make a reservation or contact us, we may collect the following personal information:

• Full name
• Email address
• Phone number
• Booking dates and room preferences
• Payment information (processed in person)
• Any special requests or messages you provide

2. How We Use Your Information

We use the information we collect to:

• Process and manage your reservations
• Communicate with you about your booking
• Improve our services and guest experience
• Comply with legal obligations
• Send promotional offers (only with your consent)

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our business (e.g., airport transfer partners)
• Law enforcement or government authorities when required by law

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use cookies to enhance your browsing experience. You can configure your browser to refuse cookies, though some features of the website may not function properly without them.

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for promotional communications at any time

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Booking records are retained for a minimum of 2 years for accounting and legal purposes.

8. Children's Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Email: osdahouse@gmail.com
Phone: +233 (0)24 511 3509
Address: Latebiokoshie, near Korle-Bu Hospital, Accra, Ghana